Terms and Conditions

General Terms and Conditions of Neuro-Somatic-Coaching/Ortrun Stanzel

1 General

1. The business relationship between Ortrun Stanzel (hereinafter: "Coach") and the customer (hereinafter: "Coachee") is exclusively governed by the following General Terms and Conditions in the version valid at the time of the service.

2. Clients/coachees within the meaning of § 1 sentence 1 are private individuals, companies and state institutions.

2 Subject matter of the contract

1. The is an individual consultation and support of the coachee within the framework of the agreed coaching, training and health consultation.

1. Object of performance

1. The coach guarantees the coachee an individual consultation based on the concept optimally tailored to him/her, which takes into account the respective needs and physical abilities of the coachee and includes various recommendations on the coaching and training content.

1. Depending on the product, an additional service can be the provision of work materials such as worksheets, download links, videos or sound files.

1. The coach is not a naturopath and will not work as a naturopath, make a diagnosis or treat diagnosed conditions.

1. Contraindications for cooperation are:

• Severe diseases of the cardiopulmonary circulation

• Acute physical injuries

• Lack of abstinence in addictive disorders

• Eating disorders with vital danger

• Acute psychoses such as schizophrenia, schizoaffective disorder, or other diagnosed psychiatric disorders

• Acute suicidality

1. Coaching/training and appointment scheduling

      1. Before the start of the sessions, a personal consultation will take place to coordinate the content and goals. During the consultation, the coachee informs the coach about health and physical restrictions and undertakes to inform the coach of any changes in this regard without being asked.

2.   A coaching session in the field of bodywork lasts 60 minutes, including 10 minutes of preliminary talk.

An online coaching session of the Anima&Soma program lasts 45min-90min, depending on the needs of the coachee

3.   Appointments are by appointment only. The coachee is obliged to make the appointments via the website within the validity period of the booked package. Appointments that are open beyond the validity period will not be refunded.

4.   The agreed appointment must be cancelled or rebooked up to 24 hours in advance at least 48 hours before the agreed time. For appointments that are not kept, a fee of 100% of the price of one session will be charged.

5 Responsibilities of the coachee

1. The coachee is obliged to inform the coach about fitness for sports and his or her condition before the start of the session without being asked. If sudden health or mood disorders occur during the coaching, the coachee is obliged to inform the coach immediately.

2. For online sessions, the chochee is obliged to establish a sufficiently good internet connection.

6 Payment Terms

1. The Choachin's fee is based on the current price list or the booked package.

2. The costs are to be paid by the coachee in advance without deduction when checking out the website

3. The following payment methods are currently available: GooglePay, PayPal, Sofortüberweisung, Apple Pay, credit card and debit cards (Visa, American Express, Maestro, Jcb, Discover, Diners, ChinaUnionPay)

7 Liability and Notes

1. The coach is generally not liable for damages to the coachee. This does not apply to liability for breach of an essential contractual obligation and to liability for damage to Choachee resulting from injury to life, limb or health, nor to damages based on an intentional or grossly negligent breach of duty by the coach, her legal representatives or vicarious agents. Material contractual obligations are those whose fulfilment is essential for the proper execution of the contract in the first place and on the compliance of which the contractual partner may regularly rely. The essential contractual obligation of the coach includes in particular, but not exclusively, the services mentioned in § 3.

2. The coachee is expressly advised not to bring any valuables with him. The coach does not assume any guarding and duties of care for valuables that are nevertheless brought in.

3. The coach is not liable for damages caused by the coachee's overestimation. If the coachee does not follow the instructions of the coach and he/she suffers the damage as a result, the coach's liability is excluded.

4. The coach has appropriate business liability insurance.

8 Data protection

1. The personal data of the coachee will be stored by the coach and used exclusively for the fulfilment of the object of the service specified in § 3.

2. The details of data protection can be found in the coach's privacy policy.

9 Secrecy

1. The coach is obliged to maintain confidentiality about all information that has become known from Chochee in connection with the fulfilment of the measures. This also applies after the termination of the contractual relationship between the coach and the coachee.

10 Duration of the contract

1. In principle, only temporary contracts are concluded between the coach and the coachee. The coachee has the right to withdraw from the contract within the first 14 days from the date of conclusion of the contract. Termination is excluded unless there is a permanent medical indication that makes it impossible to continue the contract. Only medical certificates are accepted as proof.

11 Final Provisions

1. Unless otherwise stipulated in these GTC, amendments, additions and ancillary agreements must be made in writing in order to be effective. The written form requirement also applies to the waiver of this formal requirement.

2. If any of the foregoing provisions are invalid or unenforceable, the validity of the remaining provisions shall remain unaffected. In place of the invalid or unenforceable provision, a suitable legally effective substitute provision that comes as close as possible to economic success is agreed upon by mutual agreement.

3. The place of jurisdiction is based on the statutory provisions. The law of the Federal Republic of Germany applies.

4. If any provision of these General Terms and Conditions is invalid, this shall not affect the validity of the remaining provisions.